Terms of Service

1. About these terms

HireX is an online hiring and onboarding service provided by Webyne Data Center Pvt. Ltd. ("Webyne", "we", "us"). These terms are an agreement between Webyne and the company that signs up for HireX (the "Customer", "you").

The person who signs up confirms that they are allowed to accept these terms for the Customer. Everyone the Customer invites to its HireX (its "Users") must follow them too.

2. Your HireX and free trial

Each Customer gets its own HireX at its own address (for example yourcompany.webynehirex.in), with its own data, users and settings.

• A new Customer starts with a free trial. The number of days and users is shown when you sign up.
• When the trial ends without a paid plan, your HireX goes on hold: Users can still sign in and choose a plan under Billing, but the rest of the service stops until a plan is active. Your data is not deleted when the trial ends.
• You are responsible for your Users, for keeping their sign-in details safe, and for everything done under your account. Administrators must use two-step sign-in.

3. Plans and payment

• Prices and plans are shown on the Billing page of your HireX. Payments are taken in advance, monthly or yearly, through our payment partner Razorpay.
• Prices are in Indian rupees and GST is added where it applies.
• If a payment fails, your HireX goes on hold in the same way as at the end of a trial, until the payment goes through.
• You can cancel at any time from Billing; the plan runs until the end of the period already paid. Amounts already paid are not refunded for part of a period, except where the law requires it.
• We may change prices with at least 30 days’ notice by email. A new price applies from your next billing period.

4. Your data

Everything you and your Users put into HireX, including job openings, candidates’ details and resumes, interview recordings, documents and employee records ("Customer Data"), belongs to you.

• We use Customer Data only to provide HireX to you, to keep it secure, and to give you support when you ask.
• Each Customer’s data is kept separate from every other Customer’s. We do not sell Customer Data or use it to advertise.
• Our Privacy Policy explains how we handle personal data, including Customer Data.

5. Candidates, employees and the law

For the personal data of your candidates and employees, you decide why and how it is used, and we process it for you. You are responsible for:

• having a lawful reason to collect and use that data, and telling people how it is used (HireX shows a privacy notice and asks for consent on your careers site and before an AI interview);
• answering requests from candidates and employees about their data; we will help you where HireX can;
• following employment, anti-discrimination and data protection laws, including the Digital Personal Data Protection Act, 2023.

6. AI features

HireX uses AI to score resumes against a job, run and assess video interviews, and check documents. AI results are suggestions to help your HR team. They can be wrong.

People at the Customer make every hiring decision. Do not reject or select anyone on the AI result alone, and do not use HireX to make decisions based on religion, caste, gender, age, disability or any other protected characteristic.

7. Acceptable use

You and your Users must not:

• use HireX for anything unlawful, misleading or harmful, or to send spam;
• upload malware, or try to get into another Customer’s data, other accounts or our systems;
• overload, copy, resell or reverse-engineer HireX, or get round its limits or security;
• ask candidates for money at any stage of hiring.

8. Availability and changes

We work to keep HireX available, secure and backed up, but we do not promise it will never be interrupted. We may pause it for maintenance, and we tell you in advance when we can.

We improve HireX over time. If we remove a feature you rely on, we will tell you first.

9. Suspension and ending

• We may pause a HireX that breaks these terms, puts others at risk, or is not paid for. Where we can, we warn you first.
• You can stop using HireX at any time. Before you leave, or within 30 days after your HireX ends, you can email us to ask for a copy of your Customer Data or for its deletion.
• We may keep some records for as long as the law requires (for example invoices).

10. Responsibility and liability

HireX is provided as it is, with the features described on our website and in the app. To the extent the law allows, Webyne is not liable for indirect or consequential losses (such as lost profits or lost opportunities), and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms. For an important change we email the Customer’s administrators at least 15 days before it applies. Using HireX after that date means you accept the new terms.

12. Law and disputes

These terms are governed by the laws of India. Any dispute that cannot be settled by talking to us first goes to the courts at __CITY__.

13. Contact

Webyne Data Center Pvt. Ltd., __ADDRESS__. Email: __EMAIL__.